1. Introduction
Welcome to turkiyetouristvisa.com (“Website”), operated by SAQ Travel and Tourism L.L.C-FZ, a company registered in the United Arab Emirates under Company Registration No. 2647768.
These Terms of Service govern your access to and use of our website and services. By accessing, browsing, or using our services, you confirm that you have read, understood, and agreed to be legally bound by these Terms.
If you do not agree with any part of these Terms, you should discontinue use of our website and services immediately.
These Terms are intended to provide transparency regarding the nature of our services, user responsibilities, payment conditions, and limitations of liability.
2. Independent Service Provider Disclosure
turkiyetouristvisa.com operates as an independent Türkiye eVisa assistance service provider.
We are NOT a government entity and are NOT affiliated, associated, or endorsed by the Government of Türkiye, including but not limited to:
- The Turkish Ministry of Foreign Affairs
- The Republic of Türkiye Official eVisa System
Our role is limited to assisting travelers with the preparation, review, and submission support of visa applications.
Applicants may also apply directly through official government channels without using our services.
3. Scope of Services
Our services may include:
- Reviewing application details for accuracy
- Assisting users during the visa application process
- Providing guidance regarding documentation requirements
- Offering customer support and application assistance
- Submitting applications on behalf of applicants where applicable
We do not issue visas and we do not make immigration decisions.
All visa approvals, rejections, processing timelines, and travel authorizations are determined solely by the relevant Turkish authorities.
4. Eligibility to Use Our Services
To use our services, you must:
- Be at least 18 years of age
- Have legal authority to enter into binding agreements
- Provide accurate, complete, and truthful information
- Use the website only for lawful purposes
If you submit an application on behalf of another individual, you confirm that you are authorized to provide their personal information and act on their behalf.
We reserve the right to refuse or suspend services where fraudulent, misleading, or suspicious activity is detected.
5. User Responsibilities
Users are responsible for ensuring that all information submitted through our website is accurate and matches official travel documents.
You agree that:
- All submitted details are true and complete
- You will carefully review your application before submission
- You will provide any additional documents or information requested in a timely manner
Incorrect, incomplete, or misleading information may result in delays, rejection, cancellation, or additional processing requirements.
We are not responsible for issues arising from inaccurate user-provided information.
6. Visa Processing and Decision Authority
While we assist users with their applications, we do not control or influence visa decisions.
All decisions relating to:
- Visa approvals or refusals
- Processing timelines
- Additional documentation requests
- Entry permissions
are made solely by the relevant authorities of Türkiye.
Processing times displayed on our website are estimates only and may vary depending on government procedures, public holidays, workload, or security checks.
We do not guarantee visa approval or specific processing timelines.
7. Fees and Payments
Our pricing may include:
- Service fees for application assistance
- Government or official processing fees where applicable
All charges are displayed before payment is completed.
By submitting payment, you confirm that:
- You are authorized to use the selected payment method
- The billing information provided is accurate
- You accept the total amount charged for the requested services
Payments are processed securely through third-party payment providers.
We reserve the right to refuse or cancel transactions where unauthorized or suspicious payment activity is detected.
8. Refund and Cancellation Policy
Refund requests are handled according to our Refund & Cancellation Policy.
In general:
- Applications cancelled before submission may qualify for a partial refund
- A standard administrative and processing fee may apply
- Applications already submitted become non-refundable
- Government fees are generally non-refundable
Users are encouraged to review the full Refund Policy before using our services.
9. Limitation of Liability
To the fullest extent permitted by applicable law, SAQ Travel and Tourism L.L.C-FZ shall not be held liable for:
- Visa refusals or delays
- Missed flights, hotel bookings, or travel losses
- Government processing delays
- Incorrect information provided by users
- Technical interruptions beyond our reasonable control
Our liability is limited strictly to the amount paid for our service fees, excluding government charges.
10. Intellectual Property
All website content, including text, graphics, branding, design, and structure, is the intellectual property of SAQ Travel and Tourism L.L.C-FZ unless otherwise stated.
Unauthorized copying, reproduction, or distribution of website content is prohibited without prior written permission.
11. Privacy and Data Protection
We are committed to protecting your personal information in accordance with applicable data protection laws, including GDPR and UK GDPR principles where applicable.
User information is collected solely for legitimate visa processing and customer support purposes.
For detailed information regarding how your data is collected, processed, and protected, please review our Privacy Policy.
12. Compliance and Transparency
We aim to maintain transparency and fair business practices in accordance with applicable digital service and advertising standards, including principles reflected in:
- GDPR and UK GDPR
- Digital Services Act (DSA) transparency principles
- Google Ads policies and advertising standards
We do not make misleading claims regarding visa approvals or government affiliation.
13. Suspension or Termination of Services
We reserve the right to suspend or terminate access to our services if:
- These Terms are violated
- Fraudulent or suspicious activity is detected
- Required information is not provided
Termination of service does not automatically entitle the user to a refund.
14. Governing Law and Jurisdiction
These Terms of Service shall be governed by and interpreted in accordance with the laws of the United Arab Emirates.
Any disputes arising in connection with these Terms or our services shall be subject to the exclusive jurisdiction of the competent courts of the UAE.
15. Changes to These Terms
We reserve the right to modify or update these Terms of Service at any time.
Any changes will become effective immediately upon publication on this page. Continued use of our website after changes are posted constitutes acceptance of the updated Terms.
16. Contact Information
If you have any questions regarding these Terms of Service or our services, please contact us at:
- Contact@turkiyetouristvisa.com
- Support@turkiyetouristvisa.com
- Info@turkiyetouristvisa.com
Our support team will make reasonable efforts to respond promptly and assist with your inquiries.