1. Introduction
At turkiyetouristvisa.com (“Website”), we are committed to protecting your personal information and respecting your privacy.
This Privacy Policy explains how SAQ Travel and Tourism L.L.C-FZ collects, uses, processes, stores, and protects your information when you use our website and services.
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described herein.
This policy has been prepared in accordance with applicable data protection and privacy principles, including GDPR and UK GDPR standards where applicable.
2. Independent Service Provider Disclosure
turkiyetouristvisa.com operates as an independent Türkiye eVisa assistance service provider.
We are NOT a government entity and are NOT affiliated with the Government of Türkiye, including the Turkish Ministry of Foreign Affairs or the Republic of Türkiye Official eVisa System.
Our role is limited to assisting applicants with visa-related support services. However, in order to process applications, certain information may need to be shared with relevant authorities or authorized processing partners.
3. Information We Collect
We may collect and process the following categories of information:
Personal Identification Information
- Full name
- Date of birth
- Nationality
- Gender
- Passport details
- Identification information required for visa processing
Contact Information
- Email address
- Phone number
- Billing information
Travel Information
- Travel dates
- Intended destination details
- Purpose of travel
Supporting Documents
- Passport copies or scans
- Supporting documentation required for visa applications
Technical and Usage Data
- IP address
- Browser type and device information
- Website activity and usage behavior
- Cookies and analytics data
4. How We Use Your Information
We use collected information for legitimate business and operational purposes, including:
- Processing and managing visa assistance requests
- Reviewing submitted information for accuracy
- Communicating with users regarding their applications
- Providing customer support services
- Improving website functionality and user experience
- Preventing fraudulent or unauthorized activity
- Complying with legal or regulatory obligations
We do not sell or rent your personal information to third parties for marketing purposes.
5. Legal Basis for Processing
Where applicable under GDPR or similar privacy regulations, we process personal data based on:
- User consent
- Contractual necessity to provide requested services
- Compliance with legal obligations
- Legitimate business interests, including fraud prevention and service improvement
By using our services, you consent to the processing of your information as described in this Privacy Policy.
6. Sharing of Information
We may share your information only where necessary and appropriate, including with:
Government Authorities
Information may be submitted to the relevant Turkish authorities or authorized visa processing systems for the purpose of handling visa applications.
Service Providers
We may use trusted third-party providers for:
- Payment processing
- Website hosting
- Customer support systems
- Technical infrastructure and analytics
These providers are required to handle personal information securely and only for authorized purposes.
7. International Data Transfers
As we operate internationally, your information may be transferred to or processed in countries outside your country of residence.
Where required, reasonable safeguards are implemented to help protect personal data during international transfers.
By using our services, you acknowledge and agree to such transfers where necessary for service delivery.
8. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Provide requested services
- Fulfill legal or regulatory obligations
- Resolve disputes
- Prevent fraud and misuse
When personal data is no longer required, it is securely deleted, anonymized, or disposed of in accordance with applicable practices.
9. Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, disclosure, or loss.
Security measures may include:
- Secure encrypted connections (SSL)
- Restricted access to sensitive information
- Internal security procedures and monitoring
While we strive to maintain secure systems, no online platform or transmission method can be guaranteed to be completely secure.
10. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Improve website functionality
- Analyze website traffic and performance
- Remember user preferences
- Support advertising and analytics activities
Users may control or disable cookies through browser settings, although doing so may affect certain website functionality.
Further information can be found in our Cookie Policy.
11. User Rights
Depending on applicable laws and your location, you may have rights relating to your personal information, including:
- The right to access your data
- The right to request correction of inaccurate information
- The right to request deletion of personal data
- The right to object to certain processing activities
- The right to withdraw consent where applicable
Requests may be submitted using the contact information provided below.
12. Third-Party Websites
Our website may contain links to third-party websites or external services.
We are not responsible for the privacy practices, policies, or content of such third-party websites. Users are encouraged to review their respective privacy policies before providing any personal information.
13. Children’s Privacy
Our services are not directed toward individuals under the age of 18.
We do not knowingly collect personal information from minors. If we become aware that such information has been collected unintentionally, we will take reasonable steps to remove it.
14. Compliance and Transparency
We aim to maintain transparent and responsible data practices in accordance with applicable digital service and advertising standards, including principles reflected in:
- GDPR and UK GDPR
- Digital Services Act (DSA) transparency principles
- Google Ads advertising and privacy policies
We do not engage in deceptive practices regarding the collection or use of personal data.
15. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time to reflect changes in legal requirements, operational practices, or service improvements.
Updated versions will become effective immediately upon publication on this page.
16. Contact Information
If you have any questions regarding this Privacy Policy or how your information is handled, please contact us at:
- Contact@turkiyetouristvisa.com
- Support@turkiyetouristvisa.com
We will make reasonable efforts to respond to privacy-related inquiries in a timely manner.